Zong Load Reversal Code 2024 – How to Reverse Zong Load

Have you ever accidentally sent your Zong balance to the wrong number? If yes, then don’t worry. With the Zong Load Reversal Code 3567, it’s easier to get your money back.

It’s a very common mistake of transferring the mobile balance to the wrong number, which is often faced by many Zong users, especially retailers. It’s always a frustrating experience to send your hard-earned money to an unintended recipient because of any typing error or while in a hurry. Fortunately, Zong offers some simple solutions so that users can reverse such transactions easily. 

In this guide, we will walk you through everything you need to know about how to reverse Zong load, including the methods available, time frame & limitations, and how to avoid similar mistakes in the future.

Methods for Zong Load Reversal

There are two primary methods for reversing mistakenly transferred Zong load. Both are simple and can be done quickly to rectify the error. Plus, there is another added method for those users who want direct assistance without any other hassle. 

Let’s dive in.

Method 1 – Using the Zong Load Reversal Code

The most efficient way to reverse a balance transfer is by using the code to reverse your balance. This code allows users to retrieve their balance without needing any customer service intervention. 

Here is a quick way to do it:

• First of all, you have to check the “Done Code” of that specific transaction. Every time you make a balance transfer to any number, you get a Done code in the SMS that you receive after it.
• Once checked, open the messaging app on your mobile phone having the SIM that you use for sending the balance. 
• In the message body section, enter the “Done Code”. 

• After it put a Comma (,) and then enter the SIM PIN code.
• Double-check the code and the PIN before sending this message.
• Now enter the Load Reversal Code 3567 in the “To” section of the message and press the send button. 

• In less than a minute or two, you will receive a message along with the details of the load amount that you have recovered from the mistakenly entered number. 

It is important to note that the load reversal process might take some time, depending on the nature of the transaction. Typically, the reversal is processed within a few hours, but it may take up to 24 hours in some cases.

Plus, there are no hidden charges or taxes, both for the retailer and the user for using this reversal method.

Method 2 – How to Return Zong Load by Call  

Zong offers an even more direct way to reverse your mistakenly transferred load without the need to dial any code or write a message.

Here is how you can do it directly:

1. On the mobile phone dialer of your phone, dial the balance reversing code 170.
2. Once connected, the agent will ask you to provide details such as the transaction number, the amount transferred, and the recipient’s number.
3. Once you provide the correct details, the representative will quickly resolve the issue, and your load will be returned to your account.

This method is particularly useful for those who want quick results without dealing with the lengthy process of the load reversal code.

Method  3 – Contacting Zong Customer Support 

In addition to the two methods mentioned above, another way to reverse the mistakenly sent balance is by directly calling customer support at 310.  

Follow the directions below for this:

4. Open the dialer of your mobile phone.
5. Dial the customer care number 310 from your Zong SIM. 
6. After navigating the IVR (Interactive Voice Response) system, choose the option for balance transfer issues. You will be connected to customer support.
7. Tell the support about your issue, and provide the transaction number or any other required details asked by him. It could be the date and time of the load transfer, and the wrong number to which the balance was sent.
8. The customer support agent will verify your claim and submit a reversal request on your behalf.
9. Once the verification process is complete, your balance will be returned to your account.

This method is highly effective for those who prefer speaking directly to a customer representative to resolve their issue.

Timeframe and Limitations 

The whole process of recovering your balance is efficient, but it’s important to act quickly after realizing a mistake. There are some conditions and limitations that apply:

• You must initiate the reversal process within 2-4 hours of the mistaken load transfer. Otherwise, it will be difficult to recover it once the recipient uses it.
• Zong needs to verify the authenticity of your claim. This may include verifying the wrong recipient’s number, the transaction ID, and the amount transferred.

If you have forgotten your own number, then dial the Zong number check code to get it free of cost.

How to Avoid Mistaken Load Transfers in the Future

Although the balance reversal process is helpful, it is better to prevent such mistakes altogether. Here are a few tips to avoid mistakenly sending credit to the wrong number:

1. Always verify the recipient’s number before confirming the load transfer. A quick review can save you from the hassle altogether.
2. Store the numbers of family members or friends to whom you frequently send loads. This will reduce the chances of typing errors.
3. The Zong app provides a user-friendly interface for transferring balance to avoid mistakes by selecting contacts directly from your phone’s list.

Final Words

Mistakenly transferring balance can be frustrating, but the load reversal code offered by Zong provides a quick and easy way to figure this problem out. You can use any of the methods mentioned above but make sure to act quickly to get your all money back.