The Role of CRM in Automating Customer Support for Seamless Service Delivery

The Role of CRM in Automating Customer Support for Seamless Service Delivery

Introduction Customer service and overall experience has become the commodity of choice in today’s business market. In all verticals organizations are looking at CRM (Customer Relationship Management) systems as the central system to carry and reduce customer interactions. CRM (Rocket CRM) is no longer just a customer data storage solution, it has evolved into a

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